Frequently Asked Questions (FAQ)

1. What is Florivina?

Florivina is a United States–focused online women’s fashion brand offering modern dresses, denim, tops, and everyday essentials designed for comfort, style, and confidence.

Our collections focus on versatile pieces that fit seamlessly into everyday life across the United States.

2. Where do you ship?

We currently ship within the United States only.
At this time, we do not offer international shipping.

3. How long does shipping take?

Order Cut-Off Time
5:00 PM (Eastern Time – ET)

Handling Time
1–3 business days (Monday–Friday)

Transit Time
Standard Shipping: 7–12 business days

Shipping Cost
Standard Shipping – $4.99

Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.

4. Which shipping carriers do you use?

We partner with reliable U.S. carriers, including:

  • United States Postal Service (USPS)
  • FedEx
  • United Parcel Service (UPS)
  • UniUni

Carrier selection may vary depending on destination and operational availability.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can use the tracking link in that email to monitor your shipment.

If you do not receive tracking information within 3 business days, please contact our support team.

6. Do you accept returns?

Yes. We offer a 30-day return policy on eligible items.

To qualify for a return:

  • Items must be unworn and unused
  • Original tags must be attached
  • Items must be returned in their original packaging

For full details, please see our Refund & Return Policy page.

7. When will I receive my refund?

After we receive and inspect your returned item, we will notify you of the approval status.

If approved, refunds are issued to your original payment method within 5–10 business days.

Additional processing time may apply depending on your bank or payment provider.

8. How can I contact Florivina?

📧 Email: support@florivina.com
📞 Phone: +1 (315) 202-9675

📍 Business Address:
333 E 38th St
New York, NY 10016
United States

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time – ET)

We aim to respond to all inquiries within 24–48 business hours.