Privacy policy

At Florivina, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with our website, we may collect certain information, including:

Personal Information

When you place an order or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment details (processed securely through payment providers)

Device Information

We may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Time zone
  • Cookies and usage data

This information helps us improve website performance and customer experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support
  • Communicate order updates and confirmations
  • Improve our website and services
  • Prevent fraudulent transactions
  • Comply with legal obligations

We only collect information necessary to operate and improve our services.

3. Sharing Your Information

Florivina does not sell your personal information.

However, we may share limited data with trusted third parties to operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting and analytics providers
  • Fraud prevention services

These service providers only receive information necessary to perform their services.

4. Payment Security

All payments are processed through secure third-party payment providers.

Florivina does not store your credit or debit card information on our servers.

Our website uses SSL encryption to help protect sensitive data during transmission.

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and provide a better browsing experience.

Cookies may help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve website performance

You can manage or disable cookies through your browser settings.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Opt out of certain data uses where applicable

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal and financial obligations

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

9. Changes to This Privacy Policy

Florivina may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with the revised effective date.

10. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Florivina

📧 Email: support@florivina.com
📞 Phone: +1 (315) 202-9675

📍 Business Address:
1216 Broadway 5th Floor
New York, NY 10001
United States