Refund policy
At Florivina, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy.
Return Period
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items must meet the following conditions:
- The item must be unused and unworn
- The item must be in its original condition
- Original tags and packaging must be included
- Proof of purchase (such as the order confirmation email) is required
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale
- Used, worn, or damaged items not caused by a manufacturing issue
- Items returned without original packaging or tags
How to Start a Return
To initiate a return, please contact our support team within the 30-day return window.
📧 Email: support@florivina.com
Please include the following information in your request:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our support team will provide instructions on how to complete the return process.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Florivina cannot guarantee receipt of returned items without tracking.
Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 14 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include photos of the item and packaging so we can resolve the issue quickly.
Exchanges
At this time, Florivina does not offer direct exchanges. If you would like a different item, we recommend returning the original item and placing a new order.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time – ET)
📧 Email: support@florivina.com
📞 Phone: +1 (315) 202-9675
📍 Business Address:
1216 Broadway 5th Floor
New York, NY 10001
United States