Shipping policy
Thank you for shopping with Florivina. We are committed to delivering your order accurately, in good condition, and within the estimated timeframe.
🛍️ Order Processing
All orders are processed within 1–3 business days (Monday–Friday), excluding weekends and public holidays.
Once your order is placed, our fulfillment team prepares it for shipment. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
📦 Shipping Time & Rates
Standard Shipping (United States Only)
Delivery Time: 7–12 business days
Shipping Cost: $4.99
Delivery timeframes apply to business days only and do not include weekends or public holidays.
Shipping times are estimates and may vary due to weather conditions, carrier delays, high shipping volumes, or incorrect address information.
⏰ Order Cut-Off Time
Orders placed before 5:00 PM (Eastern Time – ET) on business days will begin processing the same day.
Orders placed after 5:00 PM (ET) will be processed on the next business day.
🚚 Shipping Locations
Florivina currently ships within the United States only.
At this time, we do not offer international shipping.
📮 Shipping Carriers
We partner with trusted carriers, including:
- USPS (United States Postal Service)
- FedEx
- UPS (United Parcel Service)
- UniUni
Carrier selection may vary depending on destination and availability.
🔎 Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update in the carrier’s system.
🏠 Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Florivina is not responsible for delays or delivery issues resulting from incorrect or incomplete address details provided by the customer.
✏️ Order Changes or Cancellations
If you need to modify or cancel your order, please contact us as soon as possible:
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
📦 Missing or Damaged Packages
If your order arrives damaged or appears to be missing, please contact us within 48 hours of delivery.
Please retain all original packaging and provide clear photos (if applicable) so we can review and resolve the issue as quickly as possible.
🔁 Returns & Exchanges
For full details regarding returns, refunds, and eligibility requirements, please visit our Refund & Return Policy page.
📞 Contact Information
Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time – ET)
Email: support@florivina.com
Phone: +1 (315) 202-9675
Business Address:
1216 Broadway 5th Floor
New York, NY 10001
United States